Privacy Policy

Lunar Ops, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Sentinel AI and our associated services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Company information (company name, size, industry)
• Billing information (payment details, billing address)
• Communication preferences

Usage Information

We automatically collect certain information when you use our Services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error reports, crash data)
• Cookies and similar tracking technologies

Customer Data

As part of providing our incident management Services, we process data you submit, including incident details, logs, metrics, and team communications. This data remains your property, and we process it solely to provide the Services.

We use the collected information for the following purposes:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your requests and providing customer support
• Analyzing usage patterns to enhance user experience
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations and enforcing our terms

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. You can manage your cookie preferences through our Cookie Preferences settings in the footer of our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes
• Personalization Cookies: Enable enhanced functionality and personalization

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in providing the Services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your data

We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection best practices
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@sentinel.ai.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and other approved mechanisms.

For users in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your explicit consent

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For EEA residents, you may also contact our Data Protection Officer at dpo@sentinel.ai or lodge a complaint with your local supervisory authority.