Last updated: January 14, 2026
By accessing or using Sentinel AI's services, website, or any associated applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.
These Terms constitute a legally binding agreement between you and Lunar Ops, Inc. ("Company," "we," "us," or "our") regarding your use of the Services.
Sentinel AI is an AI-native incident management platform that provides intelligent, automated, and proactive incident response capabilities. Our Services include:
To access certain features of the Services, you must register for an account. When registering, you agree to:
You agree not to use the Services to:
The Services, including all content, features, and functionality, are owned by Lunar Ops, Inc. and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for their intended purposes.
You retain ownership of any data you submit to the Services. By submitting data, you grant us a license to use, process, and store that data as necessary to provide the Services.
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Services, you consent to our data practices as described in the Privacy Policy.
Certain features of the Services require payment. By selecting a paid plan, you agree to pay the applicable fees. All fees are non-refundable unless otherwise specified. We reserve the right to change our pricing with reasonable notice.
For paid plans, we provide a Service Level Agreement (SLA) guaranteeing certain uptime and support response times. The specific terms of the SLA depend on your subscription tier and are detailed in your service agreement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNAR OPS, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
Our total liability for any claims arising from your use of the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Lunar Ops, Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.
We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination shall survive.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website or through other communications. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Delaware.
If you have any questions about these Terms, please contact us at:
Lunar Ops, Inc.
Email: legal@sentinel.ai
Address: 123 Innovation Way, San Francisco, CA 94105